Ole Miss Business Director of Operations and IT Services, and Adjunct Instructor of MIS at the School of Business – the University of Mississippi.
With an experience of 20+ years in the IT field, Hammoud provides leadership for the continuous development of a groundbreaking, dynamic, and secure information technology environment throughout the University. His current position is a professional-level managerial role that is highly technical and requires extensive IT experience and a graduate degree. Mr. Hammoud holds a bachelor’s degree in MIS and an MBA from the University of Mississippi. His position is of critical importance to the operations of the school of Business Administration. The Ole Miss Business Director of Operations and IT assists with providing technical leadership, policy oversight, procedural development, and direction for the technical infrastructure of the School of Business. Some of his primary responsibilities:
- Allocating IT resources
- Managing distance learning
- Monitoring and improving network security
- Hiring, training, coaching, and mentoring team members
- Developing and maintaining software
- Training users to use systems
- Managing helpdesk technical support
- Overseeing the entire School of Business information technology operations
- Drafting action plans and leading meetings with department executives to review project status and proposed changes
- Defining IT strategy and drafting a comprehensive road map to align to Business Strategy
- Assists in supervising, coordinating, and managing the daily operations of Technical Services.
- Manages the Systems Administration unit.
- Develops vendor and peer relationships.
- Assists with developing and implementing policies and procedures.
- Provides direction and accountability for division projects.
- Assists with contract management and technical procurement planning.
- Serves as a mentor to division staff in technical leadership through best practices and time management.
- Assesses new technologies and their impact on businesses processes.
- Ensures the reliability, stability, and availability of operating systems and associated software.
- Manages system upgrade schedules and server maintenance cycles.
- Assign detailed tasks to staff and monitor progress to ensure proper problem resolution.
- Serves as backup support for technical staff.
- Attends vendor conferences and seminars for product updates
